Terms & Conditions

Welcome to ANU Hospitality Staff Ltd. By accessing or using our website http://anuhospitalitystaff.com or by booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Company Information

ANU Hospitality Staff Ltd is a UK-registered company providing professional cleaning and hospitality staffing services. References to “we”, “us”, and “our” refer to ANU Hospitality Staff Ltd. References to “you” and “your” refer to the customer or website user.

2. Use of Our Website

• You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment.
• You must not use the site for fraudulent or misleading activity, or attempt to interfere with its operation or security.
• We reserve the right to suspend or block access to users who breach these Terms.

3. Booking Services

• All bookings made through our website or via phone/email are subject to confirmation and availability.
• Once confirmed, a booking forms a binding service contract between you and ANU Hospitality Staff Ltd.
• By booking, you confirm that all details provided (address, date, service type, etc.) are accurate and complete.

4. Payments

• All payments must be made in advance through our secure payment gateway.
• We use Stripe and other trusted payment processors to handle transactions securely.
• Payment information is encrypted and processed in accordance with our Privacy Policy.

5. Cancellations and Refunds

Cancellation and refund eligibility are governed by our dedicated Cancellation Policy and Refund Policy.

• Cancellations must be made at least 24 hours before the scheduled service time.
• Bookings cancelled within 24 hours of the scheduled service time are non-refundable.
• If you cancel in advance, you may choose between a 75% refund or 100% credit to your ANU Wallet for future use.

6. Service Delivery

• We aim to deliver services punctually and professionally. However, unforeseen circumstances (traffic, illness, weather) may cause delays.
• In rare cases where we must cancel a service, you will receive a full refund or wallet credit — with no deductions.
• Customers must ensure safe access to the service location. Our staff have the right to refuse unsafe or inappropriate working conditions.

7. Conduct and Responsibilities

• Customers are expected to treat our staff with respect and professionalism at all times.
• Any harassment, abuse, or unsafe environment will result in immediate cancellation of the service without refund.
• Customers are responsible for securing valuables and personal belongings during service visits.

8. Liability

• ANU Hospitality Staff Ltd will not be liable for any indirect, incidental, or consequential loss arising from the use of our services or website.
• Our total liability is limited to the amount paid for the booking in question.
• We do not accept responsibility for damage or loss arising from inaccurate or incomplete information provided by the customer.

9. Intellectual Property

• All website content, including text, images, graphics, and logos, is the property of ANU Hospitality Staff Ltd and protected by copyright laws.
• Reproduction, distribution, or commercial use of our materials is prohibited without written consent.

10. Privacy & Data Protection

We process all personal data in accordance with the UK Data Protection Act 2018 and GDPR. For details on how we handle your data, please review our Privacy Policy.

11. Amendments to Terms

We may update or amend these Terms & Conditions from time to time without prior notice. Any changes will be effective immediately upon posting on our website.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.