Privacy Policy

This Privacy Policy sets out how we, ANU Hospitality Staff Ltd, collect, store, and use information about you when you use or interact with our website http://anuhospitalitystaff.com and related services.

Effective Date: 9th November 2025

1. Who We Are

We are ANU Hospitality Staff Ltd (“we”, “us”, “our”), a UK-based company providing hospitality and cleaning services. We act as the data controller for the personal data collected through our website and service bookings.

2. Information We Collect

Personal details such as your name, email address, phone number, and postal address.
Booking details and service preferences.
Payment information (handled securely via our payment processors).
Technical information such as IP address, browser type, and device identifiers.
Communications and messages sent to our support or contact channels.

3. How We Collect Information

We collect personal data when you provide it directly (e.g., during registration, booking, or inquiries), when you use our website (through cookies and analytics tools), and sometimes from third-party partners or platforms that refer you to us.

4. Legal Basis for Processing (Under GDPR)

We process your personal data under one or more of the following legal bases:

Consent: When you voluntarily provide information or subscribe to communications.
Contract: When processing is necessary to fulfill your service booking or payment.
Legitimate Interest: To operate, improve, and secure our services.
Legal Obligation: To comply with applicable UK laws (e.g., tax, accounting, fraud prevention).

5. How We Use Your Information

To manage and process your bookings and payments.
To contact you regarding your bookings or account.
To improve our services, website functionality, and customer experience.
To send updates, offers, and service-related information (only with your consent).
To comply with legal and regulatory obligations.

6. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal or accounting requirements. Typically, booking and billing data is retained for up to 6 years as required by UK financial regulations.

7. Data Sharing and Disclosure

We do not sell your personal data. We only share it with trusted third parties such as payment gateways, hosting providers, and email service platforms — strictly for service delivery purposes. All third-party processors are GDPR-compliant.

8. International Data Transfers

Your data may be transferred and processed outside the UK if our service providers operate globally (e.g., email or cloud hosting). When this occurs, we ensure appropriate safeguards under UK GDPR, such as Standard Contractual Clauses or equivalent protections.

9. Cookies and Tracking Technologies

We use essential, functional, and analytical cookies to enhance website functionality and user experience. You can manage your cookie preferences via your browser settings or through our cookie consent banner.

10. Your Rights Under Data Protection Law

Access your personal data.
Request correction or deletion of your data.
Restrict or object to processing.
Withdraw consent at any time (where applicable).
Request a copy of your data (data portability).
File a complaint with the UK Information Commissioner’s Office (ICO).

11. Security Measures

We implement robust security measures including SSL encryption, access control, and secure servers to protect your personal information. However, please note that no method of online transmission is 100% secure.

12. Contact Information

For any queries or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:
Email: info@anuhospitality.com
Address: ANU Hospitality Staff Ltd, London, United Kingdom.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Last Updated: 9th November 2025
ANU Hospitality Staff Ltd