Refund Policy

At ANU Hospitality Staff Ltd, we value our customers and aim to provide transparent, fair, and professional refund procedures for all our cleaning and hospitality services. This Refund Policy explains how refunds and credits are handled when a booking is cancelled.

1. Eligibility for Refund

Refunds are only applicable to bookings that are eligible for cancellation under our Cancellation Policy. If your booking falls within the allowable cancellation window, you may request a refund or opt to receive wallet credit instead.

2. Refund Processing

If you choose a refund after cancelling a booking, please note that:

• 25% of the total booking amount will be deducted as a service and processing fee.
• The remaining 75% will be refunded to your original payment method within 3–7 working days after cancellation approval.
• Refunds are processed only to the same payment source used during the booking.

3. Wallet Credit Option

Alternatively, you can choose to receive your booking amount as a credit in your ANU Wallet instead of a refund. This option provides greater flexibility and instant usability:

• No deductions will be applied when choosing credit.
• 100% of your booking amount will be credited to your ANU Wallet immediately after cancellation approval.
• The credited amount can be used for any future booking with ANU Hospitality Staff Ltd.

4. Non-Refundable Situations

Refunds are not applicable under the following circumstances:

• Cancellation requests made less than 24 hours before the scheduled service time.
• If the service has already commenced or been completed.
• In case of breach of terms or misuse of offers, promotions, or discounts.

5. Processing Time

Refunds are normally processed within 3–7 working days after approval. In rare cases, delays may occur due to banking processes or external payment gateway timelines.

6. How to Request a Refund

To initiate a refund request, please contact our support team through your User Dashboard under the “My Bookings” section or by emailing us at support@anuhospitality.com.

7. Important Notes

• Refunds are processed only for payments made through official ANU Hospitality Staff Ltd platforms.
• Refund eligibility and deductions are determined at the company’s discretion, as per the policy guidelines above.
• All refunds and wallet credits are recorded in your account for transparency.

By booking our services, you acknowledge that you have read and agreed to this Refund Policy as well as our Terms & Conditions.

Last Updated: 9th November 2025
ANU Hospitality Staff Ltd